Shipping & returns

How long it takes

Orders take , counted from the day you approve the character design — not from the day you first message us. The design stage depends on how quickly photos arrive and how quickly you come back to us, so it is the part you control.

Working to a date? Tell us before you pay anything. We will say honestly whether we can make it, and if we cannot, we will say that instead of taking the order and hoping.

Bulk and corporate runs are quoted individually — see the corporate page.

Delivery and costs

Across the UAE

flat, and free on orders over .

GCC and international

Available on request. Design happens digitally, so we can produce and ship almost anywhere — message us for a shipping quote before you order, as the cost depends on the destination.

Multiple addresses

Common on corporate orders and no problem. Send the list with your order and we will quote the delivery separately.

Duties and import taxes on international orders are the recipient's responsibility. We cannot predict them and we do not collect them.

What happens before anything is made

You see the character design and approve it. You get round of revisions included, and nothing goes into production until you have said yes. A proof stays open for about hours before we check in — not a deadline, just so an order does not sit forgotten.

This step is the whole returns policy, really. Almost everything that could go wrong with a made-to-order gift is caught here, while it is still a drawing and costs nothing to change.

If something arrives damaged or faulty

Message us on WhatsApp within days of delivery with a photo of the damage and the box it arrived in. We will remake and resend the piece at our cost, or refund it — your choice. We do not ask you to post anything back before we start on the replacement.

This covers breakage in transit, a manufacturing flaw, and anything that does not match the design you approved.

If you change your mind

Personalised goods are the recognised exception to change-of-mind returns, here and almost everywhere else: a figurine of your friend's face has no second customer. Once a design is approved and production has started, the order cannot be cancelled or returned because you no longer want it.

Before approval is different. Tell us at any point during the design stage and we will cancel — you pay for nothing that has not been made.

None of this affects your rights under UAE consumer protection law where goods are defective, not as described, or not what you approved.

Orders we will not take

We decline work occasionally, and it is fairer to say so here than after you have paid: photographs you do not have the right to use, likenesses of people who have not consented, other companies' trademarks and characters, and anything designed to demean the person depicted. If we decline after taking payment, you are refunded in full.

Talk to a human

WhatsApp is the fastest way to reach us and the only one we watch constantly: message us. Email works too — .

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Trade licence .